Basic Search Help
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To search for Knowledge Base articles, just select a product
and/or type the keyword(s) that you want to search on in the For field. The
maximum search string length is 255 characters.
Capitalization
Knowledge Base searches are NOT case sensitive. All letters, regardless of how you
type them, will be understood as lower case. For example, searches for how do i,
How do I, and HoW DO i will all return the same results.
Automatic "AND" Queries
By default, the knowledge base returns pages that include all of the search terms.
There is no need to include "and" between terms.
Phrase Searches:
Sometimes you'll only want results that include an exact phrase. In this case, simply
put quotation marks around your search terms. Phrase searches are particularly effective
when an entire phrase needs to be matched to provide accurate results.
"exception of 0x00000000 occurred"
"+" Searches:
The search engine ignores common words and characters such as where, a, the and
other digits and letters. If a common word is essential to getting the results you
want, you can include it by putting a "+" sign in front of it. For example, here
is how to ensure that the word and is included in a search for the error
message fragment corrupt and failed.
corrupt +and failed
Negative Terms:
If you would like to exclude words from your overall search, such as searching for
the word office but not Microsoft Office, you can put a minus sign ("-") in front
of words related to the meaning you want to avoid.
office -Microsoft
"OR" Searches:
To find results that include either of two search terms, add an OR between
the terms. For example, here is how to search the Knowledge Base for exceptions
or bugs:
exception OR bug
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